This Turnkey Racing Sims rig is covered by the Turnkey Racing Sims 14-day return policy. Turnkey Racing Sims want you to be thrilled with your rig, and they also understand that sometimes things don't work out. Here's how returns and refunds work on this product.
Return window
You have 14 days after receiving your simulator to request a return. To be eligible, the simulator must be in the same condition you received it and in its original packaging, and you'll need your receipt or proof of purchase.
Keep your pallet and packaging
Your simulator ships on a pallet in protective packaging. If there is any chance you may return it, keep the original pallet and all packaging materials until your return window has closed. Turnkey Racing Sims cannot supply a replacement pallet or crating, and a freight carrier will not collect a simulator that is not properly palletized. Without the original pallet and packaging, the return cannot be accepted.
Return shipping
Returns go back by pallet freight, not with a shipping label. Turnkey Racing Sims arranges the freight pickup from the address the simulator was delivered to, so you never have to book a carrier yourself. If the simulator doesn't work as advertised, Turnkey Racing Sims pays the return freight and refunds your original shipping. If you've simply changed your mind, the return freight is your cost and is deducted from your refund. Either way, the simulator needs to be repacked on its original pallet and ready for collection at the delivery address.
Restocking fee
Unopened items returned in their original sealed packaging are not subject to a restocking fee. A 15% restocking fee applies to any open-box items. Returns are received at the Turnkey Racing Sims warehouse.
Refunds
Once your return arrives at the Turnkey Racing Sims warehouse and has been inspected, your refund is issued to your original payment method. The refund covers the product price, less any restocking fee that applies, plus your original shipping if the simulator didn't work as advertised. Professional Pre-Assembly is not refundable once the build has started. Cancel before the build begins and the full pre-assembly fee is refunded.
How to start a return
To start a return, contact Garage Golf at contact@mygaragegolf.com with your order number. Items sent back without first requesting a return will not be accepted.
Damages and issues
Please inspect your order on delivery and contact us immediately at contact@mygaragegolf.com if any component is defective, damaged or incorrect, so the issue can be evaluated and made right. Where possible, note any damage on the delivery receipt before signing, since this protects the ability to file a freight claim.
